QuestGlass

QuestGlass help center

Find quick answers about accounts, quests, maps, meetups, chat, and staying safe while exploring new cities. For account-specific support, email support@questglass.com.

  • Account and sign-in help
  • Quest, route, and map guidance
  • Meetup and messaging support

Account & access

Pick up where you left off: quests, conversations, and new discoveries.

  • Reset your password from the login screen
  • Update your profile, privacy, and notification settings
  • Use the account-deletion page if you want to leave QuestGlass

Quests & maps

Find a city quest, understand its steps, and recover when the map cannot connect.

  • Use Filters to narrow quests by category, distance, time, or cost
  • Retry the map or switch to the lightweight map when available
  • Open a quest to see its route, requirements, and completion steps

Community & safety

Control who can contact you and report anything that feels unsafe.

  • Open a profile, post, message, meetup, or quest to find Report
  • Block an account immediately when you do not want further contact
  • Review Safety and Community Guidelines before meeting in person

Still need help?

Email support@questglass.com and include the page you were using, what you expected, and what happened. Do not include passwords, verification codes, or payment details.

  • Use the in-app report flow for a specific person or piece of content
  • Use the Report a Problem page for technical issues
  • Check the status shown in the app before retrying repeated actions

Policies, safety, privacy, and account help

Explore boldly without treating safety as a gameQuests should make exploring more memorable, never pressure someone to ignore weather, water, wildlife, access rules, personal boundaries, or common sense. Check current local guidance and change the mission whenever conditions do.QuestGlass Community GuidelinesThese guidelines define the behavior expected across profiles, photos, notes, chat, quests, meetups, reports, and in-person plans.Moderation and reporting policyThis policy explains how reports are assessed, what actions may follow, and how safety and legal records may be preserved.QuestGlass child-safety standardsThese standards explain protections for young people, prohibited conduct, reporting, moderation, evidence preservation, and escalation.QuestGlass staff access policyThis policy explains the authentication, authorization, audit, and least-privilege controls required for staff tools.QuestGlass Privacy PolicyThis notice explains what information QuestGlass processes, why it is used, the controls available to users, and how to make a privacy request.GDPR privacy noticeThis notice supplements the main privacy policy for people protected by European data protection law.KVKK privacy noticeThis notice explains personal-data processing and user rights under Turkey's data protection framework.Explicit consent choicesThis page separates optional consent choices from processing needed to provide the service or meet legal and safety obligations.Cookie and local storage policyThis policy explains the browser technologies used to keep the service secure, remember choices, and measure use when permission is required and granted.Delete your QuestGlass accountAccount deletion starts inside Profile settings. This page explains the cancellation window, processing timeline, and limited records that may need to be retained.QuestGlass Terms of ServiceThese terms explain the rules for using QuestGlass and its travel, map, quest, social, meetup, and membership features.QuestGlass Plus Membership termsThese terms cover the optional paid membership and work together with the main Terms of Service and applicable store rules.QuestGlass refund policyThis policy explains how subscription billing, cancellation, purchase restoration, and refund requests work across supported stores.Guide and local helper termsThese terms set expectations for people offering local help or guide-related services through QuestGlass.

Public policy text is available here without JavaScript. Interactive accounts, maps, chat, and settings still require the app.